Do you accept
For on-line orders, we accept VISA, MasterCard, American Express,
and Discover through PayPal. We also accept purchase orders
from schools and other organizations by mail. All international
orders (including Canada) must be paid either by demand draft
in U.S. currency, or via one of the above credit cards in U.S.
currency. Orders in foreign currency will not be accepted. Orders
paid by personal check will take longer as we must deposit the
check and allow the funds to clear before shipping the order.
We DO NOT accept COD
(Cash On Delivery) orders.
Is your online
shopping cart secure?
Our online shopping cart structure is protected. You will see
the "padlock" alert at the bottom of your web browser after you
have added an item to your shopping cart, and throughout the ordering
What I ordered
isn't in stock, but I gave you my credit card number. Have I been
charged or will you charge me later?
Inventory for our catalog items is not always sufficient to fill
large quantity orders and we may require up to two weeks prior
to filling your order. We will not charge your account until
we have your order in hand and ready to ship to you.
How long will
it take for my order to get to me?
If we have your full order in stock and we ship it using USPS
Priority Mail, it should take no more than 5-7 business days to
get to you from the time we ship.
I need to have
this order yesterday. How soon can I get it?
Second-Day Air shipping is available for an additional charge
through UPS, Federal Express, Airborne Express and other carriers.
Please let us
know if this is a rush order and we can help you pick the
proper method of shipping.
What if only
part of my order is in stock?
If some of the items that you ordered are in stock, and some are
on back order, our shipping department will contact you via E-mail.
We tend to hold the in-stock items until your order is complete,
to reduce shipping costs to you. If you instruct us to send items
to you as we get them, separate shipping charges will apply to
each package sent. We appreciate your patience!
What is your
We offer a no questions asked return policy. Our guarantee is
simple: if you do not find our books or wall charts to meet your
expectations as instructional resources, or if for any other reason
you are not happy with our products, you may return them for up
to 6 months for a full cash refund. There is no fine print. You
get all your money back. The only thing we ask is that
the book or wall chart is in its original sellable condition.
My package was
damaged! Now what?
If an item was damaged
in shipping, please IMMEDIATELY notify both the carrier and our
so we can arrange return of the item and file a claim. You
will not have to pay for the return shipping on an item damaged
by the carrier. Save the original carton and all packing material.
Will you sell
my contact information?
and Anti-Spam Statement
ANOVA Science Education never sells, trades, or otherwise makes
available any personal information about our customers to any
third parties, without the individual's express approval. We do
not send spam or junk mail; neither do we buy, sell, or exchange
commercial mailing lists or E-mail lists with anyone. We also
do not collect personal information about you, without your permission
as you browse our website, for the purpose of sending you E-mail,
junk mail, or otherwise soliciting your trade.